Douglas Roofing respects your privacy and is committed to protecting it through compliance with this Privacy Policy.
This Privacy Policy describes how we collect, use, and disclose personal information in connection with your use of Douglas Roofing's website, and personal information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, the "Services").
Please read this Privacy Policy carefully to understand how we will treat your personal information. If you do not agree with our policies and practices, do not use the Sites or Services. This Privacy Policy may change from time to time; the date the policy was last revised is identified in Section 10. Your continued use of the Sites and/or Services after we change the Privacy Policy means you accept those changes, so please check back periodically for updates.
Quick guide to contents
- INFORMATION WE COLLECT
- HOW WE COLLECT INFORMATION
- HOW WE USE YOUR INFORMATION
- DISCLOSURE OF YOUR INFORMATION
- MOBILE INFORMATION & SMS CAMPAIGN
- YOUR CHOICES AND OPTING OUT
- THIRD PARTY CONTENT, LINKS, AND PLUG-INS
- CHILDREN'S PRIVACY
- DATA SECURITY
- CHANGES TO OUR PRIVACY POLICY
- CONTACT INFORMATION
- U.S. STATE PRIVACY LAWS
1. INFORMATION WE COLLECT
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“personal information”), including:
- Identifiers, including name, physical address, email address, phone number, social security number, driver’s license or other government identification information, account identifiers and login credentials, and credit and identity information relating to data used to identify an individual.
- Characteristics of protected classifications under applicable laws, including age and date of birth.
- Commercial information, including payment card or bank account information, account history relating to an individual’s purchases, service profile information relating to an individual’s purchases and interests, feedback information, communication preferences, and customer service and communication history.
- Internet or other electronic network activity information, including IP address, log data, analytics data, application data, device ID, and other data collected through cookies and similar technologies.
- Geolocation data, including general geographic location or more precise location when permitted by law.
- Audio, electronic, visual, or similar information, including, where permitted by law, recordings of phone calls between us and individuals and audio, image, and video recordings of visitors to our offices or events.
- Professional or employment-related information, including the business or organization an individual represents, their title with that business or organization, and information relating to their role with the business or organization.
- Sensitive Personal Information, including social security number, driver’s license or other government identification information, precise geolocation data, and account login credentials.
- Demographic information, including age and date of birth.
- Inferences drawn from other personal information or data, including our predictions about interests and preferences and related service profile information.
2. HOW WE COLLECT INFORMATION
There are several ways that we may collect personal information, including (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties.
A. Information You Provide To Us
We may collect personal information directly from you when you provide it to us through the Sites or Services. This may include when you use our Sites or Services, request a quote, purchase products or services, request information from us, sign up for newsletters or our email list, enter into sweepstakes or other promotions, fill out a survey, request customer support, or otherwise communicate with or contact us (e.g., information you provide to Douglas Roofing representatives).
B. Information Automatically Collected
Whenever you visit or interact with the Sites, we may use a variety of technologies such as cookies, clear GIFs, pixel tags, log files, and other technologies to automatically or passively collect personal information about users of the Sites and interactions with our emails and online advertisements.
We may also automatically collect the following information about you:
- Computer or Device Information: We may automatically collect your Internet Protocol ("IP") address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Sites, including but not limited to your browser type, device type, system type, and the domain name from which you accessed the Sites.
- Usage Information: We may collect information about your use of the Sites, including the date and time you visit the Sites, the content, areas, or pages of the Sites that you visit, the website or app from which you navigated to the Sites, the amount of time you spend viewing or using the Sites, the number of times you return to the Sites, as well as other click-stream or usage data.
- Via Our Third Party Service Providers: We may use third party service providers to support our Sites. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.
- Use of Third-Party Analytics and Technologies: We may use third parties' analytic and tracking tools, such as Google Analytics, to better understand who is using the Sites, how people are using the Sites, and how to improve the effectiveness of the Sites and their content.
- Information You Provide Through Third-Party Websites or Services: If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services.
C. Information Collected from Other Sources
We may acquire personal information from other sources as follows:
- From Our Partners and Service Providers: We may use third-party service providers to support our Sites and Services and perform other business processes on our behalf, including, without limitation, to perform credit checks and process credit card payments, and we may obtain personal information from these third parties.
- From Other Third Parties: We may obtain personal information about you from other third-party sources, including commercially available sources, such as data aggregators and public databases.
D. Combination of Information
We may combine the personal information that we receive from and about you, including information you provide to us and information we automatically collect through the Sites and/or Services, as well as information collected from other online or offline sources.
3. HOW WE USE YOUR INFORMATION
A. Information Use By or For Douglas Roofing
We may use the personal information we collect from and about you for any of the following purposes:
- To provide our Sites and/or Services and their contents to you.
- To analyze, improve, operate, and maintain the Sites, Services, and other systems, and to develop new products and services.
- To provide you with information, products, or services that you request from us, and to contact and communicate with you when necessary.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Sites and/or Services.
- To provide you and other users with customized content, targeted offers, and advertising on the Sites, or across other websites, mobile applications, social media or online services, or via direct mail, email, and/or telemarketing.
- To determine the effectiveness of our marketing programs.
- To use your data in an aggregated non-specific format for analytical and demographic purposes.
- In any other way we may describe when you provide the information to us.
We use Sensitive Personal Information as follows:
- To provide goods or services requested by you.
- To perform credit checks and process credit card payments.
B. How We Use Your Information for Interest-Based Advertising
We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. We also may display interest-based ads through Facebook, Twitter, or other social media platforms or websites.
4. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information for business or commercial purposes as follows:
- Affiliates: We may disclose your information to our affiliates and subsidiaries for business and operational purposes.
- Service Providers: We may disclose your information with third-party contractors and other service providers that we use to support our business and who are required to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Sale or Transfer of Business or Assets: If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity.
- Marketing Partners and Other Third Parties: Douglas Roofing may disclose your information to our online and email advertisers or other third-party vendors we use who may provide cookies, pixel tags, web beacons, clear GIFs or other similar technologies for use on our Sites.
- Compliance with Laws: We may access and disclose your information to comply with any court order, law, or legal process.
- Safety: We may access and disclose your information if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
- Aggregate or Anonymous Non-Personal Information: We may disclose aggregate, anonymous, or de-identified non-personal information to third parties for their marketing or analytics uses.
5. MOBILE INFORMATION & SMS CAMPAIGN
Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Douglas Roofing SMS Campaign
SMS messages will be sent to users who opt to receive messages, including appointment reminders, inquiries, and marketing material.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to kyle@douglasroofs.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy: https://www.douglasroofs.com/privacy-policy
6. YOUR CHOICES AND OPTING OUT
A. Cookies and Tracking Options
Certain parts of our Sites require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies. Please refer to your device's settings or your Internet browser's "Help" section for more information.
B. Unsubscribing from Our Marketing Communications
To opt out of marketing communications or to request to be added to our Do Not Call List or Do Not Mail List, you may:
- Email Offers: Unsubscribe at any time by following the instructions contained within the email, or by sending us an email at kyle@douglasroofs.com.
- Telemarketing: If you do not want to receive marketing phone calls from us, you may: (i) email us at kyle@douglasroofs.com with "Do Not Call" in the subject line; (ii) call customer care at (202) 320-4634; (iii) ask to be placed on our Do Not Call list when you receive a call from us.
7. THIRD PARTY CONTENT, LINKS, AND PLUG-INS
The Sites may contain links to third parties who partner with us. If you use those links, these third parties may collect information about you. We do not control third-party links or how these third parties collect and use your personal information.
8. CHILDREN'S PRIVACY
Protecting children's privacy is important to us. We do not direct the Sites to, nor do we knowingly collect any personal information from, children under the age of sixteen.
9. DATA SECURITY
We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee our security measures.
10. CHANGES TO OUR PRIVACY POLICY
We will post any changes to our Privacy Policy here, as well as provide a notice of the update on applicable website and mobile app home pages. The date the Privacy Policy was last revised is identified at the bottom of the page. Your continued use of the Sites and/or Services after we change the Privacy Policy means you accept those changes.
11. CONTACT INFORMATION
To ask questions or comment about this privacy policy and our privacy practices, contact us:
By Mail: Douglas Roofing Co., Inc., 10503 Wickens Road, Vienna, Virginia, 22181
Via email to: kyle@douglasroofs.com
Via our toll-free number: (202) 320-4634
12. U.S. STATE PRIVACY LAWS
These Additional U.S. State Privacy Disclosures supplement the information contained in our Privacy Policy by providing additional information about our personal information processing practices relating to individual residents of applicable US States (including Virginia, California, Colorado, Connecticut, and Utah).
Your Privacy Choices
Subject to certain legal limitations and exceptions based on your state of residency, you may be able to exercise some or all of the following rights:
- The Right to Know: The right to confirm whether we are processing personal information about you and to obtain certain personalized details.
- The Right to Access & Portability: The right to obtain access to the personal information we collected about you.
- The Right to Correction: The right to correct inaccuracies in your personal information.
- The Right to Deletion: The right to have us delete the personal information we maintain about you.
- The Right to Opt-Out: The right to direct us not to “sell” your personal information to third parties or use it for targeted advertising.
To submit a request to exercise one of the privacy rights identified above, please call (202) 320-4634 or email kyle@douglasroofs.com.
Last Updated: August 14, 2026
